We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oltira (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sapphirie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This grinder was quick and easy to use on my 3-month-old puppy. While she's still fairly young and new to/scared of most things, she didn't seem to be bothered at all during the filing. I used the slower setting with the bigger filing top and it was very quiet. I love the fact that it's larger and extremely easy to hold, no slippage whatsoever! I actually clipped her nails prior to using this, but soon realized the grinder is so efficient that I can eliminate that step in the future! Her nails came out perfectly rounded with no sharp edges. Afterwards, she happily ran around the yard for hours while my husband finished building the fence, then promptly passed out for a nap once inside. She's happy, I'm happy, outstanding product! It's definitely a time saver and easier to maneuver than clippers. Instructions were easy to follow.
I have 2 large dogs that do not even liked their paws touched by our hands let alone trimmers. I can't even open the drawer we keep the trimmers in without them getting spooked. I have to constantly change their place. I got this grinder to try something new. This grinder is easy to hold and quiet to use. It had a charge to start with & probably could have been used right out of the box, but I waited and fully charged it before using it. Plus, I'm still in the "dogs getting used to the noise phase". It's quiet enough that they don't mind the grinder at all (haven't used it yet, just turned it on for them to get used to it). Feeling very hopeful!
My dog hates having her nails trimmed but she doesn't mind this at all. I trimmed her nails fairly short with a regular clippers to begin with and I now use this weekly to keep them short. A little desensitization training at first is helpful. I started by just turning it on and then giving her a treat. After doing this a few times, I tried it on her nails-just one foot at a time and then I would give her a break. I did all 4 feet by the end of the day this way. She really just didn't pay any attention to it at all. Now I can do all 4 feet at the same time and she just lays there. It works best on high. I do think it would be difficult to start with long nails and trim them short with this, but it is great used regularly to keep them short once you have trimmed them short with a traditional trimmer.
The grinder is of the best of its class, but the entire class still has room for improvement. A less aggressive abrasive wheel, combined with a more finely-balanced, or more vibration-isolating structure would be another leap forward in product improvement, thus the 4 stars instead of 5. Note: I wouldn't give a 5 to any other similar product. Getting a 4 from me is high praise. 5 is reserved for faultlessness.
This is an excellent nail grinder! The price was very reasonable when I was first looking for one and this is nice and compact looking and lightweight. My boxer is a nut about her nails no matter who or what is used. With this, I was able to grind them down fairly quickly and easily without worrying so much about how far I'm clipping of her nail.
it is very nice. It works silently. Top! My dog have to learn yet to behave during procedure but result is perfect! thank you. Fast delivery.
Delivered on time, item in good condition and very good, my dog is not afraid of noise
I LOVE this device! No batteries and rechargeable like my phone! It’s very compact. The dew claws are so much easier to grind! I cannot say enough about this product! It grinds those nails down in record time compared to my last nail grinder. Very pleased and with 7 dogs to trim, I highly recommend!
This is a well made product, very sturdy and heavy. It takes a while for my dogs to get used to it, but probably because they do not like having their nails trimmed. My only issue is how small the area is that you have to put their nails in. I have a hard time positioning both myself and the dog's nail in the right direction/position to get right into the space required on the grinder. I have a large Labrador and a medium mixed breed. My dogs get more irritated at me trying to position their paw correctly, than by the grinding itself.
Very quiet! Quieter than my electric razor. I’ve only used this once so far. I was able to grind my golden doodle’s nails including his dew claws. The noise didn’t bother him, but I have to hold him still so I can grind carefully and not get his hair caught in the wheel. You can remove the guard which I felt was easier to maneuver. I has some issues grinding the top of his nails since it spins counter clockwise and I’m right handed. My dog’s nail seemed to bounce off and click against the wheel which he didn’t like, but I found switching hands worked. I suggest you play with the angle and how hard you apply pressure. It can take off a lot quickly so go slow at first. I tried the guard but his paw hairs kept getting in the way. If they had a guard that only had one side open that would help me get under and around his paw hairs easier.
I have had a difficult time trimming our little dog's long nails. After making two nails bleed using nail clippers, I decided to try this way. My husband has to help hold the dog. Twice I have gotten her hair around the nails caught in this grinder. It seems to be uncomfortable for her if the grinder is left too long in one spot...probably due to heat on the nail. There is quite a vibration to it. I really need to use both nail cutters first and then sand it lightly with this electric grinder after. To make this experience work, I give her lots of treats a long the way and break it up into a couple of days if need be. I am glad I did get a nail grinder.
I don't usually write reviews for products, but this grinder has changed my dog nail care profoundly. It is quiet and easy to hold. I have an older dog and a puppy, both with black nails, so clipping is a little scary for me and for them.I now feel safe and confident grinding both dogs' nails. I only wish I hadn't waited so long to buy this!