We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oltira (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sapphirie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife has idiopathic eye muscle spasms and has to take quarterly botox injections around the eyes to provide some relief. Even with the shots, she has difficulty keeping her eyes open without straining. This gets worse towards the end of the injection cycle. She has tried accupuncture and has had surgery on the eye lid muscles so all in all, over the last 5 years, this has been a pretty big deal. She tells me that the heat and massage from this mask finally has given her some relief from the discomfort she has been dealing with. In my book that's money well spent.
Randomly passed by this around Mother’s Day and my mom was complaining about her eyes hurting and I didn’t know what to get her, so I ended up getting this. Surprisingly this ended up way better than we expected. It’s even helped me with migraines at times and helps with sleep. So comfy. Really great invention. Never thought this would be so useful. Wish battery life was a bit longer but it’s cool
This is a MUST HAVE for me. From someone who suffers from headaches and migraines, this helps so much. The tight air pressure compressions and massage hits the perfect spots. I love the heat aspect of it so much. I use it also simply for pure relaxation. Helps me fall asleep as well. Love love love it!
I really like this eye massager. Very relaxing when you combine with some nice soothing music. I find myself hitting the start button after it ends. I’m not sure it is helping with my dry eyes, but it is nice.
I sent this as a birthday gift for my mom who has been experiencing horrible sinus headaches, and she called me up after her first week of using it so grateful for how much this helps her relieve that tension. 5/5 stars
This is a great product and performs just as described. It is relaxing to my eyes and temples. Would prefer it having a temperature control.
Was a gift for my husband who has embraced using it to reduce pressure, tension, and aches of the head and neck. It is relaxing and therapeutic. Excellent!
My mother loves this. I bought this for my Mother who suffers from dry eye and she says it hell with her pain and helps her relax.
This product really helped my dry eyes. The only annoying thing is the noise but its worth it...
Great for relaxing. Helps with headaches or just tired eyes. Can be a bit loud for some. Otherwise, worth it.
I really didn't know what to expect. I'd read reviews and heard good things. Couldn't be happier
I love it. It helps my headaches. Very relaxing. It is so relaxing I have fallen asleep using it.
It does make my tired eye feel better. Definitely helps.
Super relaxing. I just wish it massaged a little harder.
High quality, very good
Good product