We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oltira (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sapphirie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This cute, sturdy and easy to clean treat container is perfect for our family. We were storing the treats in a plastic bag. This is much cleaner and WAY more cute than a plastic bag! They even recognize it as the “treat” container. 💕
This dog treat container fits the perfect amount of treats. It seems durable and the lid is easy to open but still keeps treats fresh.
This is just what I was looking for on my nightstand. It looks classy and holds a good amount of treats for my dog. Every night my dog waits by my bedside for his nightly snack.
Love this it looks super great on the counter. And I like how airtight it is. I’ve had several people ask me where I’ve gotten it because they think it’s adorable too
Very cute little jar for the smaller treats I like to keep easily accessible. Has a nice seal to keep the lid secure too.
It's styling and it keeps treats fresh. What more could you want? I really like this. My dogs are fans of salmon jerky sticks. They fit perfectly.
The jar is adorable and actually holds a lot more treats than I expected. Super happy with this purchase!
Very pretty dog treat jar. It’s not that heavy so it can get a bit wobbly and fits a good number of treats. Lightens up my pet’s eating area very nicely.
We have a new puppy and love having an attractive treat jar to keep on the counter.
Absolutely love this dog jar. Very pretty and modern looking.
I am so picky, but this treat holder is adorable. Makes me happy every time I see it.
This is a cute treat jar.
Nice quality product, exceeded my expectations for the price.
I love this treat holder. It’s a little smaller than I would have liked but it fits my dog's small treats perfectly. it’s perfect enough that it doesn’t take up a lot of room in the pantry. I love the color of it
Good price for a quality product; want to buy more
Cute pattern, but also a nice quality jar. Perfect size.
I highly recommend it. My only regret is not buying more than one.
I like that it is long enough to keep our dog’s bully sticks in.
Very attractive
Love it! A little small but very cute and subtle jar for dog treats matches my kitchen perfectly. Only wish is if it was a little more air tight with the seal.
Great quality, great look.
pretty to look at and easy to clean.
Use this for our dog's treats. It is a very attractive container and the lid seals very well.
This is beautiful and of great quality. It was exactly what I was expecting.