for precision
for any renovation
for personal passions
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oltira (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sapphirie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I brought these for my son as up till now he has had wired earphones ( which he pulled and regularly broke and had to be replaced ) also he was restricted by the wire. With easy to understand instructions in 6 languages! We soon had them set up and he was listening to crystal clear music and YouTube on his phone. Instructions were to set up in mono ( one ear) or stereo ( both ears ) with a voice saying if you were connected and flashing lights on the ear phones so you knew where the earphones where in the setting up process. It came with a charging lead which is a universal lead. After a charge of 1 1/2 hours he was ready to go and the earphones last approximately 3/4 hours play time. Easy to store in there own little charging case so less chance of losing one or both of the earphones I am very pleased I brought these for my son and would recommend
I'll be honest, I was a little skeptical when I bought it. I was thinking to myself that this is just another gimmicky item. Boy was I WRONG! These are a wonderful addition to any DIYer's tool bag. I've used it for cutting around pipes (yes, just like the video), weird corners, and some personal crafty items to give an artistic look. Definitely glad I decided to give them a shot. Plus, they're durable! These things are gonna last through many years of use.
This was great when measuring how to cut certain corners while installing our floor. It was accurate (when used properly). We plan on using it on our next project for outlining the cut on our counters! The two different ones allow for quick measuring in different places and sizes. It can be used on so many different household projects! The only issue for me - it doesn't create really smooth lines, especially when you do the rounded shape.
My husband likes its flexibility. There is also a very good price, a versatile, durable and convenient gadget that is easy to use and can achieve extremely precise purposes. We have done a lot of renovations to old houses, especially the floor, which is really convenient for me. This tool helps us cut the floor accurately and help us accurately assemble the parts together. Without this tool, it will be difficult for us to obtain the correct cut shape, which is great
Bought it for dad. My dad said it is quite practical and easy to use. Having this, it save much trouble for my dad, no matter what strange shape he wants to record or measure, it all can copy down. Now he can copy anything he wants by himself. Before, we put up wallpaper in our kitchen, we don't have this tool to measure irregular corners, in the end, the shape of some corner wallpaper is unaesthetic. It's so convenient and useful, I wish I had known earlier. The effect of wallpaper for our kitchen would be better.
I saw an ad for something similar, but at 4x the price. I ended up going with this one to see if it will do the job. Its really great for laying floor down around door frames and pipes. This helped me make accurate cuts and I am happy with the outcome of my flooring project - one thing hwoever is, that the bars are rather stiff and hard to adjust. You will need some force to shape it and it wont work on soft objects... at least not mine. I am thinking to maybe try oiling the center to make the bars slide easier. Have not done it yet though!