Just ask for a raise
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oltira (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sapphirie.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my fourth purchase of the stand. I bought one originally for my laptop then 3 more for friends and family. I am on my laptop for quite some time all throughout my day just with the nature of what I do, and this product has truly been a life saver! It helps so much with keeping me with the right posture so that I’m not slouched over all the time and I love that I can adjust it to different heights depending on where and how I am positioned. I mainly got it to keep my posture as when you raise the laptop with this stand, you are looking at the screen from an eye level. Do get it if you are on your laptops a lot!
I looked at many different stands before purchasing this one. I use a thin 15″ laptop and was primarily concerned that the front hooks would come in the way of the wrist resting on the palm rest. My other concern was that the laptop would wobble because the stand is small (which helps because it fits easily in the side pocket of a book bag). Fortunately the design takes care by providing low profile padded hooks which hold the laptop well without any shaking of the laptop while typing. I am using this stand on the first height adjustment and it is very comfortable as compared to laying the laptop flat on the table. I would recommend this stand and am glad I purchased it.
I spent a long time looking for various stands. I finally settled on this stand because it met my need for slim portable device that I could tuck inside my laptop carrying case and still be stable and strong enough with multiple viewing angles. I got everything I was looking for and more. The stand is well made and very light. It is easy to open and close with minimal effort. It comes with a little pouch to tuck the stand into with drawstrings. The finish matches my HP laptop perfectly. The rubberized pads hold my computer nice a still, no concerns about slipping or moving while I type. I highly recommend this stand to anyone that needs a stable light weight stand for their laptop that is portable and compact.
I originally bought this for my husband to setup his new office during quarantine. However, when it arrived, I decided to test it out and, let’s just say, he had to wait an extra two days before he could get his own stand delivered 🙂 I’ve been using this laptop stand for a couple weeks and I love it. I don’t have to hunch over my laptop as much or look down at the screen, which I know is helping my (already uncomfortable) back. I also love that it adjusts to different heights and, when I’m not using it, it can easily collapse! My husband loves his as well and is an excellent addition to our new workspaces. 10/10 recommend!
This item very well made and works very well with both of my laptops. It’s compact size and light weight allows me to travel with it for added comfort while working away from home. Initially, I thought it would be too small for my bigger 15.6” laptop but it works great.
I should have bought it long ago! Thumbs up this makes my life easier. It fits my 13” and 16” MacBook perfectly. And it also fits my iPad 12.9” at the narrowest angle. Very sturdy and light weight. Foldable to a compact size and goes with you anywhere you want! The coolest part is you don’t need to jump your back by raising your chin no more!!! Good for long time use!
Really nice product for the price. After using it for a few months it still holds together really well. The two different heights are nice. The only thing I have the hunch that it will not last me a lifetime. If you want something heavy duty or more permanent I’d recommend investing in something else, but I use my lightweight laptop everyday and it works really well and is super easy to pack up
I never thought I’d need a laptop stand, but after getting this and using it I can see why so many people use them. This stand is extremely light but really sturdy. The rubber feet hold your laptop in very well and keep it from moving on your desk. I’m using it with a 2012 13” MacBook Pro and it fits perfectly. An added bonus is that it keeps the laptop much cooler and less likely to overheat. It has six different height levels. The second to lowest is the best in my opinion. It folds up nicely and comes with a faux-velvet drawstring pouch. Overall I’d highly recommend this for using as a portable laptop/tablet stand. Amazing value for the price.
I am not sure why I had never thought of purchasing one of these before as I deal with frequent neck pain, but boy am I glad that I did. It arrived this morning and I couldn't wait to put it to good use. It is so handy that I will be purchasing an additional one for my husband. Great product!
I really like how durable and simplistic this is. It weighs almost about nothing it comes in a cute gray pouch. There's no parts to assemble it's durable Its made of metal. You can use it for more than just your laptop. It works well with a tablet, a book, and I'm sure you can even use it for landscape mode for a phone, you don't have to open it all the way for it to work. It's very versatile and definitely a must-have for trying to ventilate a laptop and get a ton of more different types of uses at it while you're on the go or in the kitchen. Absolutely must buy!
With staying indoors these days (Covid 19)… Zoom has become my new “normal”. Having to put my laptop on top of a box (find the right size) to get the perfect angle has been a hassle I didn’t need. I purchased this Stand… and I can’t be happier! It gives me the perfect angle for viewing and typing. Then it folds up and I can put it in a drawer until I need it next. I am thrilled with this and highly recommend it to anyone. VERY sturdy, has rubber lined on both sides (for your computer AND your table), folds neatly in a little pouch (provided), and holds my laptop perfectly. I tried it with my 15″ PC and it was fine with that size as well. LOVE!!!